Where does the products manufactured and shipped from?
I'm based in Germany and all my products are made and shipped from Germany.
What countries do I ship to?
I ship internationally. If your country isn't on the list please contact me.
Each parcel will have a tracking number and is insured.
Some countries doesn't accept parcels on temporary basis and I am not able to ship there. I have added only countries that I can ship to. If you don't find your country, so probably it restricted incoming parcels. Please contact me so i can check it for you.
Delivery takes much longer due the worldwide Covid situation.
How much is the shiping cost?
Postage rates are calculated based on your location, the size and weight of your order, so it’s difficult to estimate a general shipping charge.
To find out an exact shipping cost, please add your desired items and a delivery address to your shopping cart.
What payment method are possible?
PayPal, bank transfer, credit card, cash at collection (for German customers only)
Can I return the goods?
If you want to return item before you have used it, I will give you full refund after I receive item back to me. Please kindly note I will not make a refund for postage charges. I cannot give you refund for used or custom made molds.
How long does it take for products to arrive?
Within EU aprox. 5-7 business days.to USA 5-7 business days.
Outside 1-2 weeks.
Due the current COVID-19 situation I notice delays in orders. Most of the regular flights are cancelled, so there are quite limited amount of planes and parcels might wait longer for onward transport.